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EXPERIENCE
A BETTER WAY
OUR MISSION
Building better human experiences through evidence-based insights.
WE MAKE INFORMATION MORE HUMAN

PROC9 is a small team of experience engineers with solid midwestern values. We help you dig into the “why” of your biggest business challenges.

WHAT WE OFFER
Research and analysis provide the deep understanding and insights you need for better decision making.
Plan
Evaluate your toughest challenges.
Discover
Validate ideas by forging connections.
Build
Celebrate breaking through roadblocks.
HOW YOU BENEFIT
Our simple and clear solutions will break through your biggest roadblocks and give you the power to solve problems. The examples below show how we delivered better ways for our clients.
AUTOMOTIVE SALVAGE PROVIDER
Customer Experience Survey

“Conducting a loader feedback survey was easy to do through SurveyMonkey. But the report was lacking in the analytical detail we needed to pull all the insights together to truly understand what we learned.”

We analyzed the raw data to provide clear insights into why vehicles were being damaged and what was causing longer wait times for pick-ups. We delivered a presentation that pulled all the highlights together so the client could present it with actionable ways to improve the vehicle loading experience.

PROC9 delivered a data analysis that pulled all key insights together so our client could present actionable ways to improve their vehicle loading experience.

Gain insights you can act on.
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Figure 1 Benefit.
Key insights will uncover actionable ways to improve customer experience.
Figure 2 Benefit.
Once you have a “Single Source of Truth” you can solve more user needs and goals.
MANUFACTURING
UX/UI Research & Portal Design

“We are creating the future of data – a new, predictive way of monitoring our data will allow us to share insights in real-time. We needed to learn more from our customers in order to build a minimum viable product to help differentiate ourselves in a very competitive market.”

We interviewed 20 stakeholders and customers to build out user insights. These key learnings allowed us to figure out which data we needed to make the most impact. We found that there is no other product that measures product parameters in real-time. So, we got to work building a “Single Source of Truth” that will make product health data accessible and digestible.

PROC9 delivered a “Single Source of Truth” data portal that will make product health data accessible and digestible to impact the future of predictive monitoring.

Get an enhanced product experience.
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DIGITAL AGENCY
Marketing Reporting

“Building my monthly reports is time-consuming and complicated. There are numerous sources with differing datasets. I not only need to collect and summarize the data, but I need to do this often and in a single report.” 

We delivered consistent monthly reporting that is purposeful, on-time, easy-to-access, and easy-to-use, requiring minimal preparation by the client to be able to present to their clients. 

PROC9 delivered consistent monthly reporting that is purposeful, on-time, and easy-to-use, requiring minimal presentation preparation for our client. 

Get actionable insights to nail your next presentation.
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Figure 3 Benefit.
Consistent and easy-to-use monthly reporting will give you hours and even days back.
Figure 4 Benefit.
Viewing data in real-time allows decision makers to make informed decisions.
AUTOMOTIVE SALVAGE PROVIDER
Program Dashboard Experience

“I need to kickoff a new program targeting a large number of small investments. But, we don’t have a way to evaluate the program as a whole, or to identify investment characteristics that could result in a positive ROI.”

We spoke to program stakeholders to gain the insight we needed to produce a near real-time reporting dashboard. Providing an environment for decision makers to evaluate the program as a whole and to explore investment characteristics in relation to profitability resulted in program success and expansion.

PROC9 delivered a reporting experience that allowed decision makers to increase the frequency of positive investments, resulting in a successful new program.

Get insights that set programs up for success.
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WHO WE ARE
We are real people solving real problems. We are reliable, accessible and passionate about finding better ways that are built for everyone.
PROC9 is led by

Taylor Warden

CO-FOUNDER, ANALYTICS DIRECTOR
My passion for using data to better understand the world we live in brought me to Milwaukee, where I earned a Master of Science in Applied Economics from Marquette University. My exploratory spirit extends beyond business where you’re as likely to find me on top of mountain peak as a nearby parking structure, with a camera close at hand.

Claire Rutkoske

CO-FOUNDER, DEVELOPMENT DIRECTOR
I am an experienced and creative problem solver. I apply my fine-arts background to develop data visualizations and experience design through various mediums. I pursue effective ways to transform ambiguity into insight, even while I’m jogging or biking the Oak Leaf Trail along Milwaukee’s lakefront.

Jenn Hergert

EXPERIENCE DIRECTOR
I’m a Product Designer, UX Researcher, UI Designer, Writer, Teacher, Mentor, and at my core, an Idea Generator. I am passionate about delivering products that people actually need and will love to use. I find inspiration through great design, stories, and music. I love to travel, enjoy a good sweat, and can always be counted on for a good, hearty laugh.
GET IN TOUCH
What drives us is empowering you to make informed decisions for the good of your business.

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